1. Returns & Refunds Policy

Returns & Refunds Eligibility

• Due to the handmade nature of our products, returns and refunds are only accepted for defective or damaged items.

• Customers must provide proof of damage (photos) before a return or refund is approved.

 

Requesting a Return or Refund

• Customers must contact 7Woods&Resin within 7 days of receiving their order to request a return or refund.

• To initiate a return, customers should email us at info@7woodsandresin.com or use our contact form.

 

Return Process

• If a return is approved, the item must be sent back in its original condition and packaging.

• The customer is responsible for return shipping costs, unless the item was damaged or incorrect.

• Refunds will be processed once the returned item is received and inspected.

 

Non-Refundable Items

• Custom or personalized items are non-refundable unless they arrive damaged or defective.

• Normal variations in handmade products (e.g., wood grain, resin patterns) are not considered defects and are not eligible for refunds.

 

Refund Processing Time

• Refunds will be issued to the original payment method within 7 days after approval.

 

Exchanges

• If a customer receives a damaged or defective product, they may request an exchange instead of a refund (if applicable).

 

2. Contact Information

For any questions or concerns regarding these Terms & Conditions or refund-related inquiries, please contact us at:
Email: info@7woodsandresin.com

Thank you for choosing 7Woods&Resin!